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SHIPPING & RETURNS

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

RETURN POLICY

RETURN FOR REPAIR

1. Download the Intellitronix Return/Repair Form and fill in the information on the form about the product being returned.

2. Place the product in the original packaging that it came in and include a copy of the completed Intellitronix Return/Repair Form.

3. All packages must be accompanied with an RMA Number. Please call Technical Support at +1 (440) 210-7646 ext. 203 to receive your RMA Number. 

4. Mail the product being returned with the completed Return/Repair Form and a copy of the original sales invoice to:

Intellitronix
34099 Melinz Parkway
Eastlake, Ohio 44095

REQUEST FOR PRODUCT REFUND

1. ​All returns for a refund must have a completed Intellitronix Return/Repair Form included in the package with the returned product.

2. If the return is for a product that is not defective, a 20% restocking fee will be charged. The product must be in the same pristine condition that it was sent to you.

3. Proof of purchase is required. Please include a copy of the original sales order with the returned product.

4. All product must be returned undamaged and in working order in the original packaging including acrylic faceplate, sending units, mounting hardware, or we will apply additional charges for product and accessories not returned.

5. All refunds will be reviewed by the Accounting Office.

INTELLITRONIX RETURN/REPAIR FORM

The Intellitronix Return/Repair Form is now editable online. Click on the form and fill in your return/repair information, reason for returning along with the product and your contact information.

Save as a .pdf document to your computer. Print and then Send as an attachment via email to support@intellitronix.com.

You can also copy and paste into an email and send to support@intellitronix.com. 

​Download the Intellitronix Return/Repair Procedures:

All RETURNS & REPAIRS must have a Return Authorization Number.